My V1CE card is damaged. Can I get a replacement?
If your V1CE card arrived damaged, has a failed NFC chip or stopped working, contact V1CE support with your order number and a photo or short video. Defective cards are replaced. Lost or broken cards are also replaced free, for life, on any plan.
| Time needed | 5 minutes |
|---|---|
| What you need | Order number and a photo or video |
| Where in the app | V1CE live chat or support@v1ce.co |
Your page stays the same when a card is replaced. Only the physical card changes, and nothing needs to be sent back.
Try these first
- Tap the card on the back of your phone, near the top, and check NFC is on.
- Remove thick cases or metal objects near the card.
- Film a short tap test if it still fails. It helps support.
How to get a replacement
Step 1: Contact V1CE
Start a live chat or email support@v1ce.co.
Step 2: Send the details
Give your order number and a short description. A photo, or a video of the card being tapped, helps.
Step 3: Confirm the replacement
V1CE confirms and reprints it with your existing design.
Step 4: Activate the new card
When it arrives, activate it and link it to your existing page.
Free replacement: the V1CE Cover
Under the Lifetime Replacement guarantee, V1CE sends a free replacement if your card is lost, damaged, worn or stops working. It applies on every plan, including Free Forever, and for life. It does not cover deliberate damage or a card modified by anyone other than V1CE. Requests are reviewed case by case.
Defective on arrival
If the card arrived damaged, the chip fails from day one or the print does not match your proof, V1CE replaces it whatever your plan.
Bamboo cards
Bamboo is natural and can show fine cracks or warping. See the bamboo card guide.
Good to know
- Store your card in a wallet or holder and avoid heat, cold and damp.
- Metal cards are the most durable option.
Related guides
Frequently asked questions
Will V1CE replace a damaged card?
Yes, if it arrived damaged or defective. Lost or broken cards are also replaced free, for life, on any plan.
What do I send to support?
Your order number, a short description and, ideally, a photo or video of the tap.
Do I have to send the old card back?
No. Nothing needs to be returned.
Will my page change?
No. Only the physical card changes.
What is not covered?
Deliberate damage, or a card modified by anyone other than V1CE.
Do I need a paid plan for a free replacement?
No. Lost or broken cards are replaced free, for life, on Free Forever too. Requests are reviewed case by case.