Card says "Already Registered to Another User" — How to Fix It
If your V1CE card says it belongs to another account, it was set up by someone else. Log in with that account and move it to a new page, or ask the person who set it up. If you cannot reach them, contact V1CE support.
| Time needed | 5 minutes |
|---|---|
| What you need | The card and the account email |
| Where in the app | Cards in the app |
This message means the card is linked to a different V1CE account. It usually happens after a team change, a card passed on from a colleague, or a second hand card.
The app does not have a Deregister button. The fix is to move the card from the account that owns it, or to ask V1CE to do it.
Try these first
- Think about who set the card up. It may be a colleague, a former employee or an earlier email address of yours.
- Check you are logged in to the right account. Use Log in with another account if you have more than one.
- If the card says it is switched off, link it to a page to turn it back on.
If the card is yours to move
Step 1: Log in with the owning account
Go to app.v1ce.co and sign in with the email that originally set up the card. If you have forgotten which one, try your work and personal addresses.
Step 2: Open Cards
Select Cards in the app. Your cards are listed with the page each one opens.
Step 3: Move it to your page
Choose Change page on the card and pick the page it should open. See the guide on reassigning a card for the full click-path.
If you cannot reach the owning account
This happens with cards bought second hand or left by a former employee. The card cannot be taken over from the app.
- Ask the person who set it up to move it or deactivate it.
- If they have left, the account owner for your team can follow the take-over guide.
- Otherwise contact V1CE support with the card details and your account email.
Still stuck?
Contact V1CE support with the email you are logged in with, a photo of the QR code on the back of the card, and a screenshot of the message. We will resolve it manually.
Good to know
- Reset in the app only clears a card's counted taps and contacts. It does not unlink the card.
- If you have not logged in for a while, the layout may look different. Your cards and contacts are still there.
Related guides
Frequently asked questions
Why does my card say it is on another account?
The card was set up under a different V1CE account, for example by a colleague, a former employee or a previous owner.
Can I deregister the card myself?
Not from your own account. The owning account can move the card to another page or deactivate it. Otherwise V1CE support can help.
What does Reset do on a card?
It clears the taps, contacts and meetings counted for that card. The card keeps working and stays linked.
What if I no longer have the original account?
Contact V1CE support with a photo of the QR code on the back of the card and your account email.
Will I lose my contacts?
No. Moving a card does not change your contacts, which stay in your account.
Is this the same as a card assigned to another user?
Yes, it is the same problem described in a different way. The fix is the same.