Troubleshooting
Solutions to common problems.
27 articles
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→Design portal troubleshooting — mockup, approval, and artwork issuesHaving trouble with your card design, mockup email, or the approval process? Here are the most common issues a…
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→Why does my V1CE card tap to the wrong page?If a tap opens the wrong page but the QR scan is correct, the card's NFC chip needs re-pointing (re-encoding).…
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→Why won't my V1CE card tap? (NFC troubleshooting)If your QR code scans but the card won't tap, this is the right article. Metal cards transmit from the back, i…
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→Why can't I edit my Social Builder page?V1CE discontinued the Social Builder template on 13 January 2025. Pages on this template are no longer editabl…
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→How do I enable NFC on my Android phone?On Android, open Settings, search NFC, and toggle it on. On iPhone, NFC is always on from iPhone 7 onward. The…
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→Why isn't V1CE loading in my browser?V1CE supports Chrome, Safari, Firefox, and Edge on their current versions. If the dashboard or your page won't…
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→My V1CE card isn't working: start herePick the symptom that matches what your card is doing and jump to the fix. The most common causes are a reset …
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→V1CE emails aren't reaching me or my teamMost V1CE emails (password reset, verification, team invites) come from no-reply@v1ce.co. If one hasn't arrive…
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→My V1CE page is missing after upgradingAfter a V1CE upgrade your old page doesn't carry across, because the new app uses a different builder. Here's …
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→My antivirus or security software is flagging V1CE links as suspiciousIf Norton, McAfee, or your DNS filter flags a v1ce.co link as suspicious, it's a false positive. How to whitel…
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→Changes to my V1CE page aren't showing when someone taps my cardWhy your V1CE page may show old info when tapped: caching on the recipient's phone, browser refresh, and what …
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→My V1CE Welcome email or Smart follow-up isn't sending to my contactsWhy your V1CE Welcome email or Smart follow-up isn't reaching your contacts, and how to fix the four most comm…
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→I can't upload my profile photo or logo to my V1CE pageFixes for image upload errors on your V1CE page: file size, file type, browser, and when to send the image to …
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→The address autocomplete won't accept my address. What should I do?If the V1CE checkout or design portal address autocomplete won't accept your address, here is how to enter it …
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→My phone says the V1CE card link is insecure or shows a security warningIf your phone shows a security or SSL warning when you tap a V1CE card, here are the four most common causes a…
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→My V1CE Insights aren't showing data. What to checkIf your V1CE Insights dashboard is empty or not updating, here are the four most common causes and how to conf…
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→My V1CE card NFC redirects to the wrong link or domainIf tapping your V1CE card opens the wrong page or an unfamiliar domain, here's how to fix it. Most of the time…
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→Some of my contact details don't show when someone saves my contactIf your job title, email, phone or address isn't showing on Save Contact, the cause is usually an outdated tem…
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→Why has my free trial card stopped working?Free V1CE cards that came with a legacy V1CE Plus trial only work while the Plus subscription is active. Here'…
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→How do I re-encode my V1CE card?If you want to point your V1CE card at a custom URL outside V1CE, here's how to re-encode the chip with the NF…
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→My card link shows a 404 error or page not foundIf your V1CE card link shows a 404, your V1CE page is likely unpublished or the link name was changed. Republi…
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→Does the NFC tap work through a phone case?NFC works through most standard phone cases. Thick rugged, metal-backed, or card-holder cases can block the si…
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→The design portal is not workingStep-by-step fixes if the V1CE design portal is not loading, won't accept your file, or hangs. V1CE can also u…
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→My card says it is assigned to another userIf your card is still linked to a previous owner, it must be reset before you can activate it. Here is how to …
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→I cannot log in to my accountWhy your V1CE account or card is blocked, what to do if login says no account exists, plus password resets and…
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→Why don't contact details save properly when someone scans my card?Contact details often fail to save because of missing page fields or phone OS limits. Here is how to check and…
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→How do I reset my V1CE card?Reset a V1CE card so it unlinks from its current page. Step by step for V1CE ClientCapture OS and legacy softw…