How do I re-point my NFC card after migrating to ClientCapture OS?

When you migrate from legacy V1CE to ClientCapture OS, your physical card's NFC chip still points to your old legacy page. It does not automatically update. V1CE re-points the card's NFC link to your new ClientCapture OS page at no cost.

How to get your card re-pointed:

1. Contact V1CE support via the chat widget or email.
2. Share your account email and the URL of your new ClientCapture OS page.
3. The V1CE team will update the NFC link. This usually takes less than one business day.
4. Tap your card to confirm it now opens the correct page.

Important notes:

• Do not order a new card for this. Re-pointing is free and available to all migrating customers.
• Your QR code (printed on the card) cannot be changed. If the QR still points to the old page, use the downloadable digital QR from your dashboard instead.
• If you have multiple cards on a legacy account, confirm each card number (printed on the sleeve) so the team can update them all.

If your card is tapping to an activation or setup page rather than your V1CE page, see the article: Why is my card tapping to the setup page?