Who Owns the Contacts in Your V1CE Account?
Contacts collected through V1CE are stored in the account, not with the individual cardholder. On a company account they stay with the company if a team member leaves. On a solo account they are yours. Export them before closing an account.
| Time needed | 2 minutes |
|---|---|
| What you need | None |
| Where in the app | Contacts > Import / Export |
When someone shares their details through your V1CE card or page, the contact is saved in your V1CE account. Who can use it depends on whose account it is.
Contacts belong to the account
- Solo account: you are both the account owner and the cardholder, so every contact is yours.
- Company account: contacts collected through any card on the account belong to the account, not to the person whose card was scanned.
- If a team member leaves, their collected contacts stay in the company account.
- The account owner or admin can see and manage contacts across the team.
- A cardholder who is removed from a company account does not take the contacts with them.
Integrations and CRMs
When you connect a CRM such as HubSpot or Salesforce, contacts sync to the CRM workspace the account owner connected. The same ownership rules apply: the data belongs to the account.
Exporting your contacts
Step 1: Open Contacts
Click Contacts in the left rail.
Step 2: Export
Open Import / Export and export your contacts.
Closing an account
If an account is closed, contact data is deleted in line with the V1CE Privacy Policy. Export what you need first. For data ownership or GDPR requests, email support@v1ce.co.
Good to know
- If you leave a company account, ask the owner for any contacts you need, because they stay with the account.
- Export before you close an account.
Related guides
Frequently asked questions
Who owns the contacts collected by my V1CE card?
The account that holds the card. On a solo account that is you. On a company account it is the company.
What happens to contacts when an employee leaves?
They stay in the company account. The employee does not take them.
Can the account owner see my contacts?
On a company account, the owner or admin can access and manage contacts across the team.
What about contacts synced to my CRM?
They sync to the CRM workspace the account owner connected and follow the same ownership rules.
What happens to contacts if the account is closed?
They are deleted in line with the Privacy Policy. Export them first.
Who do I contact about GDPR requests?
Email support@v1ce.co.