When will I hear back from V1CE support?
V1CE support is available by live chat and email in UK working hours, Monday to Friday. The team aims to reply quickly during those hours. Messages sent outside them are answered first thing on the next working day, so you only need to send once.
| Time needed | 1 minute |
|---|---|
| What you need | Your order number or account email |
| Where in the app | Help Centre or the app |
You can reach V1CE through live chat in the Help Centre or the app, or by emailing support@v1ce.co. There is no phone line.
Reply times
- In support hours, the team aims to reply within 1 hour.
- Support hours are UK working hours, Monday to Friday.
- Outside support hours, including weekends, you get a reply first thing on the next working day.
What to do
- Send your message once. It is in the queue and picked up in order.
- Say if it is urgent.
- Include your order number or account email so the team has what it needs.
- Add a screenshot if something is not working.
Other ways to reach us
The guide on reaching the V1CE team lists every route. To book a call, see the guide on booking a call or demo.
Good to know
- Sending the same message twice does not speed things up and can slow the queue.
- Check the Help Centre first for a fast answer to common questions.
Related guides
Frequently asked questions
How quickly does V1CE support reply?
During support hours the team aims to reply within 1 hour.
What are the support hours?
UK working hours, Monday to Friday.
What if I message at the weekend?
You get a reply first thing on the next working day.
Is there a phone number?
No. Use live chat or email support@v1ce.co.
Do I need to send my message more than once?
No. It is in the queue and the team picks it up in order.
What should I include?
Your order number or account email, a clear description and a screenshot if relevant.