Why is my V1CE renewal more than £9.99 a month?
A renewal bigger than 9.99 a month is almost always legacy V1CE Plus, which was billed per link or page, not per account. Several upgraded links renew together, so the total looks large. Check Settings > Billing, remove links you do not need, or ask V1CE support.
| Time needed | 3 minutes |
|---|---|
| What you need | Your account email |
| Where in the app | Settings > Billing |
If your renewal looks higher than you expected, you are most likely on the legacy Plus software. It charged for each link (page), not once for the account.
How legacy Plus billing worked
Legacy V1CE Plus was 119.99 pounds per year for each link on your account. Each upgraded link renews at that price, and links upgraded together renew on the same date.
- Worked example: 3 upgraded links at 119.99 pounds a year is 359.97 pounds, charged on one day.
- A single charge that looks too big is usually several per-link renewals billed together.
How to check what you are paying
Step 1: Open your profile menu
Select your profile picture at the top-left of the app.
Step 2: Go to Billing
Choose Billing. Settings > Billing shows Your plan, Payment method, Billing details and Invoices.
Step 3: Count the paid links
Look at how many links or pages are on a paid plan. That is what you are billed for. Download the invoice to see the breakdown.
What you can do
- Remove links you no longer need before the renewal date.
- Move to the current plan. ClientCapture OS is billed monthly, not per link, with a 30-day money-back guarantee. See v1ce.co/pricing for current amounts.
- Ask V1CE support to break the renewal down for you.
If the charge still does not match, start a live chat with your account email and we will go through it.
Good to know
- Do this before the renewal date, not after.
- Your contacts, card and page stay yours if you change or cancel your plan.
Related guides
Frequently asked questions
Why is my renewal more than 9.99 a month?
You are most likely on legacy V1CE Plus, which was billed per link. Several links renewing together make the total larger.
How much was legacy Plus?
119.99 pounds per year for each link on your account.
Where do I see how many links I pay for?
In Settings > Billing, open from your profile picture menu. Download an invoice for the breakdown.
How can I pay less?
Remove links you no longer need before the renewal date, or ask about moving to the current plan.
How is ClientCapture OS billed?
Monthly, with a 30-day money-back guarantee and no free trial. See v1ce.co/pricing for current amounts.
The charge still looks wrong. What now?
Contact V1CE support with your account email and the date and amount.