How do I reduce my team plan size or remove members?
To shrink your V1CE team plan, open Settings > Billing and use Change Plan to lower the Number of users. If you have more active users than the new number, V1CE asks you to remove people first, then come back and lower the number.
| Time needed | 3 minutes |
|---|---|
| What you need | Team plan admin access |
| Where in the app | Settings > Billing |
Your team plan is billed per user. To pay for fewer seats, you lower the number of users, after removing the people you no longer need.
Reduce the number of users
Step 1: Open Billing
Click your profile picture at top-left and choose Billing.
Step 2: Choose Change Plan
Open Change Plan. The Number of users control shows when your plan has more than one user.
Step 3: Lower the number
Use the minus button to set the seats you want, then choose Update plan.
If you see Remove users first
If you have more active users than the new number, V1CE shows Remove users first. It lists People on your plan. Remove the people you no longer need, then come back and lower the number.
Cannot see the option?
If you cannot see the option to change the quantity, start a chat with V1CE and the team will adjust it for you.
Good to know
- The plan allows up to 10 users in this screen. For larger teams, chat to V1CE.
- Reassign or export anything you need from a leaving member first.
Related guides
Frequently asked questions
How do I reduce my team plan size?
In Settings > Billing, choose Change Plan, lower Number of users and choose Update plan.
Why does V1CE say Remove users first?
You have more active users than the new number. Remove people first, then lower the number.
How do I remove a team member?
Remove them from People on your plan, or from Manage users in the profile picture menu.
Why can I not see Number of users?
It only shows when your plan has more than one user. Otherwise chat to V1CE.
Who can change the plan size?
The account admin who manages billing.
What happens to a card when someone leaves?
See the guide on what happens when an employee leaves.