Why did my V1CE card stop working after my subscription ended?
A V1CE card you bought keeps working after a paid plan ends, because your account moves to Free Forever. A card given free as part of a subscription is tied to it and stops if the plan lapses. Reinstate the subscription to switch it back on.
| Time needed | 3 minutes |
|---|---|
| What you need | Your order email |
| Where in the app | Settings > Billing |
What happens depends on how you got the card. A purchased card is yours to keep. A free subscription card depends on the plan staying active.
Try these first
- Check whether your card was bought outright or given free with a paid plan.
- Check your plan status in Settings > Billing.
- Tap again after a minute in case the page was cached.
Purchased cards keep working
A card you bought works with no subscription. When a paid plan ends, your account moves to V1CE Free Forever and your card and V1CE page stay live.
Free subscription cards are tied to the plan
Some cards are given free with a subscription, sometimes with a paid upgrade such as bamboo or metal. If the plan is cancelled or lapses, the card stops working. It works again once the plan is reinstated.
If your card has stopped working
Step 1: Work out which type you have
If you got the card free as part of a paid plan, it is a free subscription card.
Step 2: Reinstate the plan
Open your profile picture menu at top-left, choose Billing and restart your plan. The card reactivates when the plan is active again.
Step 3: If you bought it outright
A bought card that stops working is not expected. Contact V1CE support so the team can check it.
Still stuck? Contact V1CE support with your order email and a note of when the card stopped working.
Good to know
- If the card shows as switched off in Cards, you can link it to a page to turn it back on.
- See the guide on what happens to your features when you cancel.
Related guides
Frequently asked questions
Why did my card stop working after my plan ended?
It is probably a free subscription card, which is tied to the plan.
Do bought cards stop working?
No. A card you bought keeps working and your account moves to Free Forever.
What is a free subscription card?
A card given free with a paid plan, sometimes with a paid material upgrade.
How do I get the card working again?
Reinstate the subscription in Billing. The card reactivates once the plan is active.
My bought card stopped working. What now?
That is not expected. Contact V1CE support.
Will my page disappear?
On a bought card your page stays live on Free Forever.