I can't log in and no longer have access to my email. How do I recover my account?
V1CE signs you in with an emailed link, or with Google or Apple, so there is no password to reset. If you no longer have the email, send V1CE support a clear photo of the QR code on your card, your new email address and your order number.
| Time needed | 5 minutes |
|---|---|
| What you need | Your card, if you have lost the email |
| Where in the app | app.v1ce.co |
V1CE does not use passwords. You enter your email and we send a sign-in link, or you continue with Google or Apple. That means losing the email is what blocks you.
Try these first
- Try every email you might have used, such as a work address or a personal one.
- Try Continue with Google or Continue with Apple if you used them before.
- The sign-in link lasts 1 hour. Request a new one, wait a minute and check spam.
If you no longer have the email
Step 1: Photograph your card
Take a clear photo of the QR code on the back of your V1CE card.
Step 2: Contact V1CE support
Start a live chat or email support@v1ce.co with the photo.
Step 3: Tell us the new email
Include the new email address you want on the account, and your order number if you have it.
The QR code identifies your account, so the team can verify you and update the email. Once it is changed, log in with the new address.
If you still have the old email
You can change your email yourself in Settings > Account. See the guide on changing the email on your account.
Still stuck?
Contact V1CE support with your order number, the emails you tried and a screenshot of any error.
Good to know
- Change your email in Settings > Account before you lose access to the old one.
- Keep a note of which sign-in method you use.
Related guides
Frequently asked questions
Is there a password reset?
No. V1CE signs you in with an emailed link, or with Google or Apple.
How long does the sign-in link last?
1 hour. You can request a new one.
I no longer have the email on my account. What now?
Send V1CE support a photo of the QR code on your card, your new email and your order number.
Why a photo of the QR code?
It identifies your account so the team can verify you.
Can I change the email myself?
Yes, in Settings > Account, if you can still log in.
I do not have a card. What can I do?
Contact V1CE support with your order number and any details of the old account.