What happens when I move between Legacy and ClientCapture OS?
Moving to ClientCapture OS gives you a new dashboard and a new V1CE page. Legacy pages and templates do not carry across, but your contacts, account and Free Forever access do. V1CE can re-point your card to the new page free. Reverting is possible, but you cannot upgrade again afterwards.
| Time needed | 3 minutes |
|---|---|
| What you need | Your account email |
| Where in the app | Settings > Billing |
Moving between the legacy software (Plus, Pro, Teams) and ClientCapture OS changes your dashboard and your pages. Here is what to expect.
What does not carry across automatically
- Legacy pages and templates. You build a new V1CE page in the new editor.
- Colour codes and some design settings.
- Your card link. The physical card still points at the old legacy page until it is updated.
What carries over
Your contacts and your account stay with you. Your V1CE Free Forever access continues.
Your physical card
If your card was programmed to a legacy page, V1CE can re-point it to your new ClientCapture OS page at no cost. You do not need a new card.
Step 1: Start a live chat
Open live chat in the Help Centre or the app.
Step 2: Send the details
Give your account email and which page the card should open.
Step 3: Test the card
Once the team confirms, tap the card to check it opens the new page.
Reverting to legacy
You can revert from ClientCapture OS to the legacy software, but once you do you cannot upgrade again. V1CE handles it, so start a live chat if you need it.
Planning a team migration? Start a live chat and we will walk you through it.
Good to know
- Build your new page before you ask for the card to be re-pointed.
- Think carefully before reverting, as it cannot be undone.
Related guides
Frequently asked questions
Do my legacy pages move to ClientCapture OS?
No. You build a new V1CE page in the new editor.
What carries over?
Your contacts, your account and your Free Forever access.
Do I need a new card?
No. V1CE can re-point your existing card to the new page at no cost.
Can I go back to legacy?
Yes, handled by V1CE, but you cannot upgrade again afterwards.
How do I tell which software I use?
See the guide on telling which V1CE software you are using.
Who helps with a team migration?
V1CE support. Start a live chat.