I can't log in at app.v1ce.co even though I have an order
Placing a card order does not create your app.v1ce.co account, because the order portal is separate. Go to app.v1ce.co, enter your email, choose Email me a link, then open the link in your inbox. There is no password, and new emails get an account.
| Time needed | 2 minutes |
|---|---|
| What you need | Your order email |
| Where in the app | app.v1ce.co |
The design and order portal and the V1CE app are separate systems. Ordering does not log you in to the app, but you can get in with one email link.
Try these first
- Use the same email as your order where possible.
- Check your spam or junk folder for the link.
- Wait a minute, then choose to resend the link.
- Check the email address for typos.
Get into the app
Step 1: Go to the app
Open app.v1ce.co.
Step 2: Enter your email
Type your email and choose Email me a link. You can also continue with a social sign-in.
Step 3: Open the link
Open the email from V1CE and click the link. It signs you straight in. There is no password to create.
Step 4: Set up your page
Build your V1CE page and activate your card.
Why this happens
The order and design portal, where you upload artwork and approve your mockup, is separate from app.v1ce.co, where you manage your live page, contacts and card. Ordering only creates the order.
Still stuck? Contact V1CE support with your order number and the email you used, and we will link your order to your account.
Good to know
- The same screen signs in existing users and creates accounts for new emails.
- No access to that email? See the account recovery guide.
Related guides
Frequently asked questions
Why can I not log in even though I ordered?
The order portal is separate. Ordering does not create your app account.
Do I need a password?
No. V1CE sends you a link that signs you in.
Do I choose Sign up or Log in?
Use the same screen. Enter your email and choose Email me a link. New emails get an account.
I did not get the email. What now?
Check spam, wait a minute and resend. Check the address for typos.
Which email should I use?
The one on your order where possible.
I can log in but cannot see my card or order. What now?
Contact V1CE support with your order number and we will link them.