Lost or stolen card: how do I get a replacement?
If your V1CE card is lost or stolen, contact V1CE support with your account email and order number so the team can block the card and arrange a replacement. On any plan, a lost or broken card is replaced free, for life.
| Time needed | 5 minutes |
|---|---|
| What you need | Your account email, order number if you have it |
| Where in the app | V1CE live chat or support@v1ce.co |
A lost card cannot change your V1CE page or your contacts. Those stay safe in your account. The quickest fix is to ask V1CE to block the old card and send a new one.
Try these first
- Check where you last used the card before reporting it.
- Remember your page and contacts are not at risk. Someone tapping a lost card only sees your public page.
- Find your account email and, if you can, your order number.
Report it and get a replacement
Step 1: Contact V1CE
Start a live chat in the Help Centre or app, or email support@v1ce.co.
Step 2: Give your details
Send your account email and, if you have it, your order number. Say the card is lost or stolen.
Step 3: Ask for it to be blocked
The team blocks the card so it can no longer be used.
Step 4: Confirm your replacement
The replacement is printed with your existing design once you confirm, then shipped to you.
Is the replacement free?
If a card is lost or broken, V1CE replaces it free, for life. This applies on Free Forever as well as ClientCapture OS, and no plan is needed.
Ask V1CE support to confirm any shipping detail for your order. If you would rather order a spare yourself, reuse your existing design. See the guide on reordering a V1CE card.
Good to know
- Link the new card to your existing page, so nothing else changes.
- A Wallet pass on your phone keeps working while you wait for the new card.
Related guides
Frequently asked questions
What should I do if my V1CE card is stolen?
Contact V1CE support straight away so the card can be blocked, then arrange a replacement.
Can someone use my lost card to see my contacts?
No. Tapping the card only opens your public V1CE page. Your contacts stay in your account.
Is a replacement free?
Yes. A lost or broken card is replaced free, for life, on any plan. Ask support to confirm shipping details.
Will my page and contacts change?
No. Your page, contacts and insights belong to your account, not the card.
What do I need to give support?
Your account email and, if you have it, your order number.
Can I still share my details while waiting?
Yes. Use your QR code or your Apple or Google Wallet pass.