What is V1CE's return policy?
The V1CE Cover gives four guarantees on physical cards: artwork approval, a 30-day change of mind, a 90-day networking test and lifetime replacement. Three can refund the card price in full, and you keep the card. Subscriptions, shipping and accessories are excluded.
| Time needed | 3 minutes |
|---|---|
| What you need | Account email and order number |
| Where in the app | V1CE live chat or support@v1ce.co |
V1CE cards are custom made, so returns work differently from standard shop items. The V1CE Cover sets out what you are entitled to. None of the guarantees need you to send the card back.
Guarantee 1: artwork approval
Nothing is made until you approve the design in writing, and you can request as many changes as you like at no charge. If you never approve a version, tell V1CE and you get a full refund of the card price. There is no time limit.
Guarantee 2: 30-day change of mind
Tell V1CE within 30 days of delivery that you no longer want the card and you get the card price back in full. No reason is needed and the card stays with you.
Guarantee 3: 90-day networking test
Use your card at three business events. If it has not put one new contact into your phone within 90 days of delivery, V1CE refunds the card price in full. You keep the card, no proof is needed and it is limited to one claim per customer.
Guarantee 4: lifetime replacement
If your card is lost, damaged, worn or stops working, V1CE sends a free replacement, for life, on any plan. Deliberate damage and modification by anyone other than V1CE are not covered.
What is excluded
Refunds cover the card purchase price only. Subscriptions, shipping and accessories are excluded.
Defective or misprinted cards
If your card is defective or does not match your approved proof, V1CE reprints it at no charge, whatever the Cover says. Send your order number and a photo.
Accessories
Unprinted accessories such as lanyards, card holders and unbranded QR keyrings can be returned within 14 days of delivery if unused and in original packaging. Return shipping is yours unless the items were defective or wrong.
How to claim
Step 1: Contact V1CE
Start a live chat or email support@v1ce.co.
Step 2: Give your details
Send your account email, your order number and which guarantee applies.
Step 3: Get your refund
Refunds go to the original payment method within five working days of V1CE accepting the claim.
Good to know
- To stop ClientCapture OS charges, cancel in Settings > Billing. The plan has its own 30-day money-back guarantee and is not part of the Cover.
- Cancelling an order before it ships is covered in the cancel order guide.
Related guides
Frequently asked questions
Do I have to send the card back for a refund?
No. The card stays with you under all three refund guarantees.
How long do I have to change my mind?
30 days from delivery. No reason is needed.
What is the 90-day networking test?
Use the card at three business events. If it adds no new contact to your phone within 90 days, you can claim a full refund.
Are subscriptions refunded?
Not by the Cover, which refunds the card price only. ClientCapture OS has its own 30-day money-back guarantee. See the refunds guide.
Can I return accessories?
Unprinted accessories can be returned within 14 days if unused and in original packaging.
How do I make a claim?
Contact V1CE support with your account email, order number and the guarantee you are claiming.