How do I get a refund?
ClientCapture OS has no free trial but a 30-day money-back guarantee: cancel in the first 30 days and every cent comes back. After that, V1CE reviews unexpected charges and you can cancel to stop future ones. Physical card refunds fall under the V1CE Cover.
| Time needed | 3 minutes |
|---|---|
| What you need | Your account email |
| Where in the app | Settings > Billing |
How you get a refund depends on what you paid for: a ClientCapture OS charge in the first 30 days, a later subscription charge, or a physical card. Find your case below.
The 30-day money-back guarantee
ClientCapture OS is billed monthly and has no free trial. Instead, every cent is back if you ask any time in the first 30 days, and you can cancel in one click. The steps are at the end of this guide.
I was charged after the first 30 days
After the first 30 days a subscription charge is non-refundable as standard, but you can cancel straight away to stop future charges. Start a live chat with your account email and V1CE will review the charge.
A charge I did not expect
- Cancel in your dashboard so no further renewals are taken.
- If you cancelled soon after the charge and have not used the paid features, start a chat with your account email.
- V1CE reviews each case and confirms what can be done.
Cancelling does not by itself refund the period already paid. You keep paid features until that period ends.
Refunds for physical cards
Physical cards are custom printed, so the V1CE Cover rules apply. See the V1CE return policy guide. If your card arrives damaged or incorrect, V1CE reprints it at no extra cost. To cancel an order before it ships, see the guide on cancelling your order.
How to cancel your plan
Step 1: Open Billing
Click your profile picture at the top left and choose Billing.
Step 2: Cancel
Click Cancel my plan and choose a reason.
Step 3: Choose an option
Choose Pause billing for 60 days (once only) or Switch to free. Paid features stay until the end of the period. Keep my plan undoes the cancellation.
What happens after you cancel
- Your card and page stay live.
- Paid features switch off at the end of the billing period.
- Your contacts and data are not deleted.
Good to know
- If you are unsure about ClientCapture OS, ask for your money back within the first 30 days.
- Pausing for 60 days can be better than cancelling if you only need a break.
Related guides
Frequently asked questions
Is there a free trial?
No. ClientCapture OS has a 30-day money-back guarantee instead: every cent back any time in the first 30 days.
Can I get a refund after 30 days?
Subscription charges are non-refundable as standard, but V1CE reviews unexpected charges case by case. Start a chat with your account email.
Does cancelling refund what I already paid?
No. You keep paid features until the end of the period.
What happens to my card and page if I cancel?
They stay live and your contacts are not deleted. You move back to Free Forever.
How do I refund a physical card?
The V1CE Cover guarantees apply. See the return policy guide.
Can I pause instead of cancelling?
Yes. When you cancel you can choose Pause billing for 60 days, once only.