How do I cancel my order?
To cancel a V1CE card order, contact V1CE support as soon as possible with your order number and a short reason. Cancellations are handled case by case, and the earlier you ask the better. Refunds usually take 5 to 10 business days to reach your statement.
| Time needed | 5 minutes |
|---|---|
| What you need | Your order number |
| Where in the app | V1CE live chat or support@v1ce.co |
A physical card order is cancelled through support, not in the app. A ClientCapture OS plan is different and is cancelled in Billing, see the end of this guide.
Request a cancellation
Step 1: Contact V1CE
Start a live chat or email support@v1ce.co.
Step 2: Send your order number
Give your order number and a short reason, such as a mistake or change of mind.
Step 3: Wait for confirmation
The team checks the order status and confirms whether cancellation is possible.
Step 4: Refund
If cancelled, V1CE refunds your original payment method and confirms with a reference.
When can an order be cancelled?
- Before design approval: almost always possible, with a full refund.
- After approval, before production: usually possible. Contact support quickly.
- During production: often still possible, handled case by case.
- After shipping: the order cannot be cancelled, but V1CE may arrange a refund and return in some cases.
Refunds typically take 5 to 10 business days to appear, depending on your bank. If nothing arrives after 10 business days, contact support with your order number.
Before you cancel
- Every V1CE card includes the software and digital page. The card is the trigger and the page is what people see.
- Need it for an event before the card arrives? Your digital card works at once through an Apple or Google Wallet pass, and support may be able to expedite shipping.
Ordered by mistake or paid on the wrong card
Contact support immediately for a mistaken order. V1CE cannot change the payment card on a confirmed order, so the only option is to cancel and reorder.
Cancelling a plan instead
If your order is a ClientCapture OS plan, cancel it yourself in Settings > Billing with Cancel my plan. See the guide on cancelling your subscription.
Good to know
- The sooner you contact support, the easier the cancellation.
- Your digital card can be shared before the physical card arrives.
Related guides
Frequently asked questions
Can I cancel a card order after approving the design?
Usually yes if it has not shipped. Contact support as soon as possible.
Can I cancel after it has shipped?
The order itself cannot be cancelled, but V1CE may arrange a refund and return in some cases.
How long do refunds take?
Typically 5 to 10 business days, depending on your bank.
Can I change the payment card on an order?
No. You would need to cancel and place a new order.
Do I cancel my subscription the same way?
No. Cancel a plan yourself in Settings > Billing with Cancel my plan.
What do I need to give support?
Your order number and a short reason.