I see a small charge (around $1.34) when changing plans. What is it?
The small charge of around $1.34 you may see when changing V1CE plans is a temporary card validation from Stripe. It is not a plan fee and it reverses by itself, usually within a few minutes to a few days depending on your bank.
| Time needed | 2 minutes |
|---|---|
| What you need | Your account email |
| Where in the app | Settings > Billing |
When you change plan, you may see a small charge on your card statement. It is a check that your card is valid, not a payment for anything.
What the charge is
- Stripe, V1CE's payment processor, places a small authorisation charge to confirm the card is valid.
- It is not a plan fee and you do not owe it.
- It reverses on its own, usually within a few minutes to a few days depending on your bank.
Check your plan and invoices
Open the profile picture at top-left, choose Billing, and look at Your plan and Invoices. Your real plan charges appear there. The temporary check does not.
Moving between ClientCapture OS and legacy software
Moving between V1CE ClientCapture OS and the legacy V1CE software is handled by the V1CE team and is not fully self-serve. Start a chat with V1CE with your account email and the team will action it and confirm once it is done.
If the charge has not reversed
If it is still there after a few days, contact V1CE support with your account email and the date and amount, and we will check it.
Good to know
- Banks reverse authorisations at different speeds, so give it a few days before worrying.
- Charged twice for a real plan? See the double charge guide.
Related guides
Frequently asked questions
What is the $1.34 charge when I change plans?
A temporary card validation from Stripe. It confirms your card is valid and is not a plan fee.
Will I get it back?
Yes. It reverses on its own, usually within a few minutes to a few days depending on your bank.
Is it a plan fee?
No. Your plan charges show in Settings > Billing under Invoices.
Can I switch between ClientCapture OS and the legacy software myself?
Not fully. The V1CE team handles it. Start a chat with your account email.
What if it has not reversed after a few days?
Contact V1CE support with your account email, the date and the amount.
Where do I see my real charges?
In Settings > Billing, under Invoices.