The design template link sends me to the homepage. What do I do?
There is no blank design template to download. If a template link sends you to the homepage, use your order's design portal instead. Log in, open your order, follow the link to the design portal, upload your artwork and approve the mockup before anything prints.
| Time needed | 3 minutes |
|---|---|
| What you need | Your order number |
| Where in the app | Your orders in the app |
Your card design is set up in the design portal for your order. You upload your artwork and instructions there, and the design team makes a mockup for you.
Try these first
- Look for the link you were shown right after checkout.
- Check your order confirmation email for the portal link.
- Do not look for a blank template. There is not one to download.
How to reach your design portal
Step 1: Log in
Go to app.v1ce.co and sign in.
Step 2: Open your order
Open your orders and select the order you want.
Step 3: Follow the design portal link
Each order has its own portal link, in the form v1ce.co/order/your-order-id.
In the design portal
Upload your design file and any instructions. The design team creates a mockup for you to review. Nothing is printed until you approve it.
See the guides on uploading your design and downloading your mockup for more.
Still stuck?
Contact V1CE support with your order number and we will send you the direct link.
Good to know
- If the portal itself is not working, see the design portal troubleshooting guide.
- Upload a high resolution file if you can.
Related guides
Frequently asked questions
Where do I get a design template?
There is no blank template to download. Your design is set up in your order's design portal.
Why does the link go to the homepage?
The link is out of date or generic. Use the portal link for your own order instead.
How do I find my design portal?
Log in, open your order and follow the design portal link. Each order has its own link.
What do I upload?
Your design file and any instructions.
When does my card print?
Not until you approve the mockup.
I cannot find the link. What now?
Contact V1CE support with your order number and we will send the direct link.