Physical Cards
31 articles
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→Will I have to pay customs duties or import taxes on my V1CE order?It depends on your destination. For the UK, US, EU, Canada, and Australia, duties and taxes are already handle…
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→What finish does the V1CE 24K Gold card have?The 24K Gold card is plated in real 24K gold (real gold plate, not solid gold), so it has a bright, reflective…
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→Can you re-create my old V1CE design?Want more cards matching an older order? V1CE archives design files on a roughly 2-year cycle, so a very old d…
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→How do I download my V1CE QR code or design mockup?How to download your V1CE page QR code from the QR codes section and how to retrieve your card design mockup f…
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→What is V1CE's return policy?V1CE's return and refund policy for physical cards: what's returnable, what isn't, and how to start a return.
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→Is V1CE in stock? When will my card type or color be available again?Where to check live V1CE card stock and how to find out when a specific material or color will be back in stoc…
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→How do I get my V1CE card faster? Express and overnight shippingHow to get your V1CE card faster: when to flag urgent, how express shipping is quoted, and how to bridge a gap…
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→My V1CE card arrived but the print or design is wrongWhat to do if your V1CE card arrives with a print defect, smudged engraving, or wrong design, and how V1CE rep…
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→My V1CE order is taking longer than expected. What can I do?If your card is still being printed and the wait feels too long, this is the right article. How V1CE looks up …
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→How do I set up the NFC phone sticker?How to set up your V1CE NFC phone sticker, where to place it for best NFC range, and how the one-application a…
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→How is my Smart Card packaged?How V1CE cards are packaged. Metal cards come in a presentation box, PVC and bamboo in branded V1CE packaging.
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→Do you sell regular business cards without NFC?V1CE specializes in NFC V1CE cards and doesn't sell paper-only cards. Every V1CE card includes NFC plus a QR c…
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→Can you ship cards to different addresses?V1CE can ship cards to multiple addresses. Contact V1CE with the addresses after ordering and we confirm any e…
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→Do you sell NFC luggage tags?V1CE NFC luggage tags are discontinued. Check v1ce.co for the current range, including V1CE cards, NFC phone s…
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→Does my Smart Card work without internet?The NFC tap and QR scan don't need internet, but loading your V1CE page does. For fully offline sharing, save …
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→How do I order lanyards or card accessories?How to order V1CE lanyards and card accessories. Lanyards are included with bundles of 10 or more cards.
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→What is the difference between PVC, bamboo, and metal cards?V1CE cards come in PVC, bamboo, or metal. PVC and bamboo support full-color printing. Metal is two-tone engrav…
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→My bamboo card is cracking. Is that normal?Minor surface cracks on a bamboo card are normal for natural wood. The NFC chip usually still works, and we ca…
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→Can I get a sample before ordering?V1CE doesn't ship free standalone samples, but the 30-day free trial of V1CE ClientCapture OS comes with a fre…
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→I received the wrong product. What should I do?If you received the wrong V1CE product, contact V1CE with your order number and a photo. V1CE reprints and res…
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→Can I customize a metal V1CE card?V1CE metal cards are engraved in gold or silver only. Base color and finish options live on the v1ce.co metal …
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→How do I order a replacement or additional V1CE card?How to order a replacement or additional V1CE card on v1ce.co, reorder with the same design, and keep your exi…
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→How do I cancel my order?How to cancel a V1CE physical card order, what V1CE does at each stage, and what to expect on refund timing.
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→Can I have different designs for each card in a bundle?Yes. With any V1CE bundle, you can mix colors, designs, and assign each card to a different person. Different …
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→Can I change my shipping address after ordering?Whether you can change your V1CE shipping address depends on whether the order has been fulfilled. If not fulf…
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→How long does shipping take?V1CE shipping times by region (US 1 to 3 business days from the US facility, UK 1 to 3, Europe 3 to 5, rest of…
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→I have not received my order. What should I do?If your card hasn't arrived after the estimated delivery date, this is the right article. V1CE takes ownership…
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→My V1CE card is damaged. Can I get a replacement?How to get a replacement for a damaged V1CE card. Order a new card on v1ce.co and reuse your existing design a…
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→How do I order a 24K Gold Smart Card?The V1CE 24K Gold Smart Card is application-based. Apply on the 24K Gold product page on v1ce.co. V1CE reviews…
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→Where is my order or tracking update?If your V1CE order is in transit and you want the tracking link, this is the right article. How to track a V1C…
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→How do I upload my design or find my mockups?How V1CE's design and mockup approval flow works, where to upload your files, how to request changes, and the …