Will I have to pay customs duties or import taxes on my V1CE order?

Whether you pay customs duties depends on your destination country, so there is no single yes or no. For the UK, US, EU, Canada, and Australia, import duties and taxes are already handled, and there is nothing extra to pay when your order arrives. For most other countries, local import duties are collected by customs or the courier on arrival and are the recipient's responsibility. If you would rather V1CE pre-paid them, ask and the team can arrange it for an extra charge.

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> "do I have to pay customs", "are import taxes included in the price", "will I be charged duty on delivery", "is VAT included", "why does my invoice say tax 0%", "customs fee on my card", "do you ship DDP or DDU", "who pays the import duty"

How V1CE handles duties and taxes

There are two ways an order can ship:

1. Duties included (DDP, Delivered Duty Paid). V1CE pre-pays the import duties and taxes and builds them into your price. You pay nothing extra on delivery.
2. Duties on arrival (DDU, Delivered Duty Unpaid). V1CE does not collect the import duties. Your local customs or courier collects them from you when the order arrives.

Which one applies is set by your destination country, not by the order value.

Where duties are already covered (nothing extra to pay)

You have nothing extra to pay on delivery if your order ships to any of these:

• United Kingdom: ships locally, standard VAT is already in the price, and there are no separate import duties.
• United States: ships locally where possible, with no duties or taxes to pay.
• Canada and Australia: shipped DDP, so duties and taxes are pre-paid and included in your price.
• The European Union (all 27 member states): shipped DDP, duties and taxes included. This covers Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, and Sweden.

Where duties are your responsibility on arrival

Every country not listed above ships DDU. Local import duties and taxes are collected by customs or the courier when your order arrives, and they are the recipient's responsibility. This includes non-EU Europe (for example Norway, Switzerland, Iceland, Serbia, Ukraine, and Turkey), the Middle East (for example the UAE, Saudi Arabia, Qatar, and Kuwait), most of Asia, all of Africa, Latin America (for example Mexico, Brazil, and Chile), and New Zealand. If your country is not in the "already covered" list, treat it as DDU.

Want V1CE to pre-pay the duties? (DDP on request)

For any DDU country, V1CE can ship DDP on request. You pay an extra charge that covers the taxes plus a small admin fee, and then there is nothing to pay on arrival. Ask before you order, or send a chat message and the team will arrange it.

Why your invoice may show "TAX 0%"

A 0% tax line on your invoice does not mean tax was skipped. For a DDP destination, the duties are handled separately and are already built into your card price. For a DDU destination, the import tax is charged later by your local customs, not on the V1CE invoice, so the invoice itself shows 0%. If you have already paid import VAT locally on a DDU order, that is the normal DDU process.

What customs documents does V1CE provide?

For customs clearance, V1CE can send you an invoice showing its EORI number and the product's commodity (HS) code. Send a chat message with your order number and the team will provide it.

I was charged something I didn't expect

If you were charged a customs fee you did not expect, or you think your country was handled incorrectly, start a chat with V1CE with your order number and destination. The team will check how your order shipped and put it right.

For delivery times, see "How long does shipping take?" (article 50). For card and plan prices, see "How much does V1CE cost?" (article 176).

If this didn't fix it, start a chat with V1CE and we'll take it from here.